Frequently Asked Questions

How do I delete my account?

When you want to delete your account, follow these steps:

You can download an export of your data here.
1. Register or Log in
2. Go to the settings page
3. Scroll down and click GDPR: download your data insight
4. A download will start
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We want to be transparent and only collect what's needed. You can export all your user data via the GDPR data export. We want to give you an overview of the most important data that is processed or stored:
- User information
  - Email
  - Password
  - First name
  - Last name
  - Email settings
  - Role
  - Locale
  - First visit
  - Frozen
  - User properties: count answers posted, added first retro, seen welcome tour, sent automated emails etc.
- Company information
  - Name
  - Address
  - Subscription
  - Billing address
  - Tax number (3th party)
  - Credit card number (3th party)
- Retrospective information
  - Users
  - Timezone
  - Retrospective settings
  - Boards: startDate, endDate, question model, timer, closed,
  - Retrospective answers
  - Retrospective feedback
  - Retrospective to-dos
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We clean-up all our database relations linked to your user when you delete your account.

You can try to re-register to see if your email address is available again for registration. This way you know your data is gone.
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